Privacy Policy | HeyMaterials

Scope

This policy explains how HeyMaterials handles personal information when you browse this website, request samples, submit a project or quotation inquiry, contact us, or use an account.

Information we collect

We may collect:

• Contact details such as your name, business email, telephone number, company and country.
• Inquiry details such as products, quantities, target market, project timing, application, drawings or files you choose to provide.
• Account and support information if you create an account or open a support request.
• Basic technical and usage data such as IP address, browser, device, referring page and pages visited.
• Cookies needed for sessions, language preferences, security and campaign attribution. Optional analytics or customer-service tools are loaded only when configured.

How we use information

We use this information to:

• Respond to inquiries and prepare sample, material, specification or quotation follow-up.
• Communicate about an active project, order, account or support request.
• Maintain website security, prevent abuse and diagnose technical problems.
• Improve our content, sourcing process and website experience.
• Meet legal, accounting, customs or contractual obligations where applicable.

Sharing and international processing

We do not sell personal information. We may share only what is necessary with service providers that support hosting, email, storage, analytics, customer service, logistics or order fulfilment; with professional advisers; or when lawfully required. Because HeyMaterials supports international projects, information may be processed in countries other than your own. We use reasonable contractual and technical safeguards for those transfers.

Retention and security

We retain inquiry and account information only as long as reasonably needed for the purpose collected, legitimate business records, dispute handling and legal obligations. We use access controls, transport encryption and operational safeguards, but no internet transmission or storage system is completely risk-free.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information. You may also ask us to stop non-essential communications. We may need to verify your identity before acting on a request.

Third-party links

This website may link to third-party services such as WhatsApp, shipping providers or document platforms. Their privacy practices are governed by their own policies.

Changes

We may update this policy as our website and operations change. The date above shows the latest revision.

Contact

For privacy questions or requests, use our contact page and identify the request as privacy-related.