How We Work

How we work starts with an identified finish and ends with a written order and agreed dispatch scope. Request samples if the finish is undecided; send the product reference, quantity and destination when you are ready to discuss a project quote.

Choose the Finish Before Confirming the Order

Compare the Flexible Stone collections, then request physical samples to review colour, relief, texture direction and hand feel under project lighting. Keep the approved sample reference with the product code so the quotation and order describe the same finish. Confirm sample contents, charges and the shipping option through the sample enquiry.

Sample approval records your finish choice. Review substrate, adhesive, joints and edge details against the selected product instructions separately. For an exterior wall, identify the intended exposure and request review of the exact product, assembly and required approval documents before committing the order.

The Path From Sample to Dispatch

Each step should leave a reference that the buyer and supplier can use in the next discussion.

If a finish, quantity or delivery requirement changes, reconfirm the affected quote and order details before proceeding. Keep the approved sample, product code and current document revision together.

Confirm the Order Against One Set of References

Use a written record that connects the material selection to the actual quantities and delivery requirements. For hotel, retail and other fit-out orders, attach the relevant drawings or BOQ and identify the wall zones and delivery stages. Project applications show the spaces covered by our supply discussions.

Before confirming the order, check that both parties have:

• The selected series, product code and approved physical sample reference.
• The agreed format and quantity for each finish, with units stated.
• The current drawing or BOQ revision and any agreed customization.
• The packing, labels, destination and delivery stages requested.
• The stated supply entity, quote reference, validity, payment and delivery terms.
• The required available product, installation, test and warranty documents for the named order.

You quote and contract with the stated HeyMaterials supply entity described on About HeyMaterials. Confirm the coverage of each document against the selected series and intended wall use. Trade buyers can discuss trade requirements for sample and technical enquiries.

Review Quality Checks and Packing Before Dispatch

Ask which product checks, records and packing details apply to the confirmed order, and agree any required evidence in writing. A sample reference identifies the approved finish; the order documents should identify the specification and any agreed acceptance requirements. Keep unresolved document or inspection requests visible before confirming dispatch arrangements.

Review packing and shipping requirements with the destination, package marks and receiving arrangements. For staged projects, link each finish and quantity to its wall zone or delivery stage. Distinguish your requested arrival window from order readiness, carrier timing and the delivery date agreed for the order.

Compare quotation cost scopes before comparing totals. Identify who covers packing, freight, insurance, clearance, duties, unloading and local delivery, as applicable. Add only excluded items to your budget. If an Incoterms rule is used, record the agreed rule, edition and named place so both parties work from the same delivery scope.

Discuss your order and dispatch requirements on WhatsApp

Questions Before You Proceed

When should I move from samples to a quote?

Send an enquiry once you have a finish direction, approximate quantity and destination. If the finish is still undecided, identify the options for sample review and confirm the approved sample reference before the order.

What should the order lock in writing?

Record the product code, approved sample reference, specification, quantity, drawing revision where relevant, packing marks, required available documents and commercial terms. Reconfirm affected details if the selection or scope changes.

Which product do the contract documents apply to?

Confirm product, installation, test and warranty documents for the named series and order with the stated supply entity. Check the document scope against the selected product and proposed wall application.

Other material and buying questions are covered in the Flexible Stone FAQs.

Method and Sources

Updated October 2026. The sequence and enquiry inputs follow our published sample, project-quotation and supply process. The checklist organizes those inputs for written confirmation; selected-product data, available records and commercial terms are confirmed for the order.

Trade.gov’s pro forma invoice guidance supports the general quotation-document checks. ICC’s Incoterms 2020 overview explains the allocation of delivery obligations, costs and risks. Both were accessed on 18 October 2026; they establish trade-document context, not product certification or an agreed shipping service.