Flexible Stone Maintenance Checklist: One Care Record per Wall

A wall that gets cleaned harder each time a mark comes back can end up etched, scratched or lifting at the edges, and nobody can say which product, batch or method was involved. Keep one care record for each installed flexible stone wall from handover onward. Then every clean, every change and every repair question points back to the same wall ID, batch and maintenance note. This checklist covers dry-area interior walls. The cleaning method itself is on the maintenance page.

The maintenance record at a glance

A flexible stone maintenance checklist works when each wall has one record that links its wall ID, product series and batch, the maintenance note that shipped with the order, the cleaning method that note allows, and a dated log of what changed. HeyMaterials publishes no universal cleaning interval or resealing schedule for dry interior walls. The project's own maintenance plan sets how often the wall is checked, and the record shows when a change needs review instead of more cleaning.

Columns for each wall record

Scroll the table horizontally to see all columns.

Column	What to write	Leave blank when
Wall ID	The label on the handover drawing	The drawing is not labelled
Series and batch	Product series and the batch labels kept at handover	The labels were not kept
Maintenance note	Title or date of the note that shipped with the order	The note has not been located
Allowed method	The cleaning method the note allows, and where it was trialled	No trial has been done
Observation	Date, location on the drawing, what changed, photo number	Nothing has been inspected
Action and owner	Cleaned, watched or sent for review, and who recorded it	No decision has been made
Next check	The date set by the project maintenance plan	The plan sets no date

What should be in the handover file?

Put together the handover file before the first clean, while the installer's records are still easy to find. The maintenance note for the specific series ships with the order. The troubleshooting guide asks for batch labels to be kept until handover, along with spare panels from the original batch. For project buyers, the quality control record trail can include approved sample records, confirmed specifications, batch inspection reports and shipment photos. Pre-dispatch inspection records are shared only when they are included in the order scope.

A blank cell in the right-hand column means HeyMaterials publishes no default for that item. Fill it from the project's own documents. Do not invent a value for it.

Confirm the cleaning method before the first clean

Before the first clean, check the maintenance note for the finish and for any sealer that was applied. Use only the methods it allows, and try them on an offcut or a hidden area first. For most interior walls, the routine on the maintenance page is regular dusting and occasional washing with warm water and a pH-neutral cleaner on a soft cloth or sponge. Work from the top down, rinse with clean water and let the wall dry.

Write down the trial as well as the method, so the next person does not repeat it on the visible face.

The maintenance page lists four things to keep off the wall: acids, solvents, bleach and abrasive powders; steel wool, hard brushes and scouring pads; pressure washing on interior finishes; and steam heads held on the surface. If a cleaning contractor proposes any of these, record the proposal and check the maintenance note before anyone uses it.

Log each observation the same way

Each inspection gets one dated row per wall, even when nothing has changed. A row that says "no change" is still evidence that someone looked.

Lighting and viewing distance matter because the troubleshooting guide notes they can change how visible a colour or texture difference is. Record them before anyone decides the wall looks wrong.

Clean, watch or escalate?

Routine care covers fresh marks that lift with the allowed method. Anything that points to the bond, the substrate, the batch or a treatment layer goes to review before anyone touches the wall again. The table sorts the changes named on the maintenance and troubleshooting pages.

A change in how water beads on a sealed surface is not enough on its own to decide that resealing is needed. Record it with the other observations and let the maintenance note and the sealer used guide the decision.

Who sets how often the wall is checked?

The project does. The maintenance page gives no fixed interval for dry interior walls. It says interior feature walls in dry areas generally need no resealing schedule unless the maintenance note for the series says otherwise. Where a sealer was applied at installation, its life depends on the product used and the exposure. A calendar date alone cannot tell you when to reseal.

Write the next check date into each row from the project's maintenance plan. If the plan has no date, leave the cell blank, because a blank tells the next reader that nobody has set one yet.

Replacing a panel from the record

Damaged panels can often be dealt with panel by panel, but the removal method depends on the product, the adhesive system and the substrate. Confirm the method before cutting or applying heat. Use a replacement from the matching batch where one is available. That is why the handover file keeps both the batch labels and the spare panels.

Whether a replacement blends in depends on the batch and on the actual colour and texture difference on site. A replacement cannot be promised to be invisible. Record the replacement in the same wall record: date, panel location, batch of the new panel and who approved the method.

When this checklist does not apply

This record is for dry-area interior walls. Showers, wet zones, floors, kitchen and high-heat positions, and exterior walls are outside it, even where the maintenance page mentions them. The record organizes care steps and observations. It is not a test result, and it does not approve a cleaner, a sealer or a repair for a particular finish.

Send the record before a repair

If an entry has reached "send for review", send that row to us through the contact form or on WhatsApp before anyone touches the wall. We confirm the likely cause and the repair method for that exact combination. We reply within 24 hours.

Leave a row blank if you do not have that item yet. The photos and the location are enough to start.

Related reading

• Maintenance and care for the routine cleaning method and what to avoid.
• Troubleshooting and repair for how to record damage and confirm the cause.
• Joints and sealing for why a sealer is not a universal requirement.
• Quality control for the sample, batch and inspection records behind the order.

Method and sources

Prepared from HeyMaterials' published maintenance page, troubleshooting guide, joints and sealing guidance and quality control page. The tables organize those published steps into a record for each wall. They name no cleaning product, sealer or check interval, and they contain no test result or customer project.